Faq – MAXLABEL

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FAQ's

Do you have questions about our shipping and return policy? You can find our guidelines & how-to's here.

When will I receive confirmation of my order?

You will receive a confirmation of your order via email once your purchase is complete.

How long will it take for my order to be delivered?

Share details about your shipping policies, Your order will be delivered within 1 to 3 days.

Can I track my order?

Yes, you can follow your parcel through Track & Trace for updates on its status.

What are the shipping costs for Belgium?

The shipping cost for deliveries within Belgium is €7.50.

Do you ship to other countries?

Yes, we also ship to other countries. The cost for Europe is €17.

Is there free shipping in Belgium?

Yes, we offer free shipping for orders over €75 within Belgium.

What is your online return policy?

If you are not satisfied with your online order, you can return or exchange it within 14 days from the date of purchase. The clothing must be unworn, undamaged, and with all labels attached. Sale items, beachwear, lingerie, and jewelry cannot be returned.

Can I return an item purchased in-store?

Yes, in-store purchases can be returned within 7 days. You will receive a gift card instead of a refund.

How can I return or exchange an item?

Fill out the online return form completely and correctly. Make sure to include your order number (with #), your postal code, and the reason for return or exchange. After completing the form, you will receive a shipping label that you can print and use for the return shipment.

Do I have to pay for return shipping?

Yes, return or exchange shipping costs are not refunded.

How long does it take to receive my refund?

Once we receive the returned goods in good condition, the refund will be processed within 10 days.